FAQ: What is the Project Team? Who should be included in the Project Team?
The project team will include all the agency partner staff and Nebraska.gov staff. Partners must have everyone who will have a say in the project be involved and be part of the project team.
FAQ: What is the difference between a Change Request and an Enhancement Request?
Change requests are required when an application is still in the Development/Testing phase, and a necessary alteration to the functionality in the specifications is identified.
Enhancement requests are required when an alteration needs to be made to an application in production (live).
Change requests and enhancement requests both require reprogramming of an application. Some requests require more time to complete than others.
FAQ: What are Target Dates and how are these dates determined?
Ending target dates are most commonly set at the beginning of each phase, for that phase's completion. These dates are set based on what is known about the size/complexity of the application being developed, as well as what is known about the availability of resources both at Nebraska.gov and the agency. Once a date is set, all tasks and responsibilities are arranged in order to meet the deadline. If circumstances change, and a target date needs to be re-set, this will be agreed upon between the agency and Nebraska.gov.
FAQ: How do we know that the system is secure for online payments?
Nebraska.gov is certified as PCI-DSS compliant, and all payment information is safe on our secured servers. For more information regarding PCI-DSS requirements, please view their site.
FAQ: Why are signatures required? Who is responsible for signing?
Signature authority generally resides with the agency director. However, anyone on the project may be designated to signoff on behalf of the director. Signatures are required to ensure everyone involved in the project is in agreement regarding important project decisions.
FAQ: What happens if I need to make a change to the application after it is live?
Your project manager will remain your point of contact even after the launch of a project. Bugs or system issues should always be reported to the project manager who will open up a ticket and ensure the issue is resolved in a timely manner.
FAQ: Who should be involved in testing?
The decision regarding who is in charge of testing is up to the agency. We suggest that every member of the project team should complete at least one round of testing.
FAQ: When should the testing begin?
The testing phase for the agency begins when the project manager notifies you that Nebraska.gov in-house testing is complete and provides you with a test plan. You and the project manager will decide on what is an appropriate amount of time to allow team members a chance to review.