Top 10 Questions Asked by Nebraska.gov Customers

  1. I've lost my username and password. Can you give this information to me over the phone?
  2. I received an invoice in the mail, but it doesn't give me a breakdown of the individual charges so I can pass on the fees to my clients.
  3. I have a $50 charge on my recent invoice. What is it for?
  4. The person in our company who normally handled this account has left. The charge card number you have on record is also incorrect. How can I update the information?
  5. I wish to add an additional user to our account. How can I accomplish this?
  6. I received the password Nebraska.gov assigned me but I'd prefer to have all my passwords the same. How can I change it?
  7. One of our users has left the company. Can you cancel the username?
  8. My recent invoice has a balance forward and I don't remember receiving an invoice for that amount. How can I receive another copy of that invoice?
  9. We have changed our password but we can't remember what it is. Can you help us?
  10. I'm trying to perform a UCC filing online however it's not accepting my username and password. Am I doing something wrong?

Q1. I've lost my username and password. Can you give this information to me over the phone?

Answer: If you have lost your username and password, you can be called back with the information once our office receives a fax on your letterhead authorizing us to release the username and password over the phone. Usernames and passwords are not sent via fax or email due to security concerns.

Q2. I received an invoice in the mail, but it doesn't give me a breakdown of the individual charges so I can pass on the fees to my clients.

Answer: The invoices sent out by our billing company do not give a breakdown of individual charges. You can always view your charges on line, once the billing has run, by visiting our website - https://cmbs-admin.soltn.cdc.nicusa.com/ne/cust-admin/login.html, or visit www.nebraska.gov, and
  • Select "Account Management" hyperlink under the "Quick Links" on the right.
If you would like to know more information on the charges, simply complete the "Client Information" box on every search you perform. This information will show on your online billing summary. (Example, you did a driver's license record search using the individual's number. If you enter the persons name in the optional client box, this information will appear on your online billing summary.)

Q3. I have a $50 charge on my recent invoice. What is it for?

Answer: A $50 charge on your invoice is normally the annual renewable subscription fee. This fee is applied at the anniversary of your initial sign-on with Nebraska.gov. This fee allows your username and password to remain active.

Q4. The person in our company who normally handled this account has left. The charge card number you have on record is also incorrect. How can I update the information?

Answer: To update information on your account (i.e. contact person, billing information, mailing and phone changes); simply fax our Customer Service representative at 1-402-471-7817. This can be sent via fax or mail. Charge card numbers are never released over the phone.

Q5. I wish to add an additional user to our account. How can I accomplish this?

Answer: To add an additional user to your account or replace an existing user, you can either fax or mail the information on your company letterhead. If that individual needs to begin searches before the expected username and password will arrive in the mail, simply include a note requesting the information be released over the phone. The new username and password information will still be put in the mail to the contact person on the account.

Q6. I received the password Nebraska.gov assigned me but I'd prefer to have all my passwords the same. How can I change it?

Answer: You can change your password by simply visiting "Account Management" and reading the instructions at https://cmbs-admin.soltn.cdc.nicusa.com/ne/cust-admin/login.html, or visit www.nebraska.gov, and
  • Select "Account Management" hyperlink under the "Quick Links" on the right.
  • Select "Log In To Your Nebraska.gov Account"

Q7. One of our users has left the company. Can you cancel the user name?

Answer: It is best have the contact person for your account notify Nebraska.gov either by a phone call or a simple fax on your company letterhead. If you have several users, it's wise to review the list occasionally should any employees terminate or search capabilities are no longer a part of their job.

Q8. My recent invoice has a balance forward and I don't remember receiving an invoice for that amount. How can I receive another copy of that invoice?

Answer: You can receive a fax of any missed billings by contacting our Customer Service representative. It's most helpful to have your account number or username available when requesting the information, and supply a current fax number to receive the information. The fax will be sent to you from our billing company. If you have any problems receiving the information, please contact Nebraska.gov.

Q9. We have changed our password but we can't remember what it is. Can you help us?

Answer: Once a password has been changed by a user, Nebraska.gov does not have access to it. You may want to ask other individuals in your business if they have the password written down. Nebraska.gov can assign the user a new password which is computer generated. Simply fax the request to a Customer Service representative at 402-471-7817 and they'll be happy to assist you.

Q10. I'm trying to perform a UCC filing online however it's not accepting my username and password. Am I doing something wrong?

Answer: To perform a UCC filing online, you must first receive authorization and approval from the Nebraska Secretary of State's Office - UCC Division. A Nebraska Secretary of State Uniform Commercial Code Division Electronic Filing Services Agreement must be completed and faxed or mailed to the Secretary of State's Office. You can find this form at http://www.sos.state.ne.us/UCC/agreement3.pdf

You will be notified by Nebraska.gov when you receive approval. You can always check with the Secretary of State's Office on the status of your agreement. Their office phone and fax numbers are located on the top of the agreement form.

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